FAQ & Site Info

About

*Return & Refund Policy
Policy Duration:
Our return policy lasts for 14 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility:
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be returned in its original packaging.

All merchandise returned to Hannana91 must include the original packaging and all items that came with the product. If the original packaging is unavailable, please pack the item securely using a replacement box and appropriate packaging to ensure the item is well-protected. The return address may vary depending on the product and will be provided on the return label.

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.

Promotional Sales:
Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

---------------------
*Refunds (If Applicable)
Once your returned item is received and inspected, you will receive an email notification confirming receipt. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 3 business days.
---------------------


*Late or Missing Refunds (If Applicable)
If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before the refund is officially posted.

3. Contact your bank — there is often a processing delay before refunds appear.

If you’ve done all of the above and still haven’t received your refund, please contact us at: